Occasionally, our returning users encounter challenges when attempting to resubmit forms, with the signature field being a common source of difficulty. If you find yourself unable to sign and submit the form despite multiple attempts, the solution might lie in clearing your browser cookies.

Alternatively, a quick solution might be to attempt the process using a different browser than the one you are currently using.

To address this issue, please clear your browser cookies and make another attempt. If the problem persists even after clearing cookies, kindly reach out to us by sending an email to [email protected], providing a detailed description of your concern. Our team is here to assist you.

For your convenience, we’ve prepared a straightforward step-by-step tutorial below on how to clear browser cookies. Simply choose your browser, follow the instructions, and enjoy a smoother form-submission experience.

Desktop

  1. To clear cookies on your Mozilla Firefox browser, simply click on the padlock icon situated at the top of your browser, to the left of the address bar. Next, opt for the “Clear Cookies and Site Data” option.

2. This action will prompt a pop-up window seeking confirmation for cookie removal. Click the “Remove” button to proceed.

3. After successfully clearing your browser cookies, refresh or reload the page and attempt to submit the form once more.

  1. To clear cookies on your Opera browser, simply click on the padlock icon situated at the top of your browser, to the left of the address bar.
  2. Next, opt for the “Manage on-device site data” option. This action will prompt a pop-up window seeking confirmation for cookie removal. Click the “Remove” button to proceed.
  3. As the following step, click on the trash bin icon to delete the website cookies from your browser.
  4. After successfully clearing your browser cookies, refresh or reload the page and attempt to submit the form once more.

  1. To clear cookies on your Chrome browser, simply click on the settings icon situated at the top of your browser, to the left of the address bar.
  2. Next, opt for the “Cookies and site data” option. This action will open next window, and there you can opt for “Manage on-device site data”.
  3. As the following step, click on the trash bin icon to delete the website cookies from your browser.
  4. After successfully clearing your browser cookies, refresh or reload the page and attempt to submit the form once more.

Mobile

To Clear Cookies in Firefox on iPhone:

  1. Open the Firefox app on your device and tap the triple-line icon at the bottom right to open additional options.
  2. Navigate to “Settings” in the pop-up menu.
  3. In the settings menu, scroll down and select “Data Management” to view all the data stored by Firefox.
  4. Ensure that “Cookies” is chosen, uncheck other options, and then tap “Clear Private Data” to remove the selected data.
  5. After successfully clearing your browser cookies, refresh or reload the page and attempt to submit the form once more.

To Clear Cookies in Firefox on Android:

  1. Click on the menu icon situated at the upper right corner; it’s identified by three bars. If you’re using an older Android device, you need to press the hardware menu key first and then select More.
  2. Proceed to tap on Settings.
  3. This action will direct you to the settings screen. Once there, navigate to the Privacy & Security section and opt for Clear private data.
  4. A list of items available for deletion will appear. Choose the following two options:
    – Cookies & active logins
    – Cache
  5. Once these selections are made, tap the Clear data button to effectively clear the cache and cookies.
  6. After successfully clearing your browser cookies, refresh or reload the page and attempt to submit the form once more.

How to Clear Cookies in Opera on iPhone

  1. Launch Opera Touch on your device, tap on the Opera logo at the bottom menu and select “Settings”.
  2. This will take you to the browser settings menu. Here, tap on “Clear Browser Data”.
  3. Now, simply make sure “Cookies and Site Data” is selected and tap on “Clear” to remove the cookies.
  4. After successfully clearing your browser cookies, refresh or reload the page and attempt to submit the form once more.
How to Clear Cookies in Opera on Android
  1. In Opera, tap the profile icon at the bottom right of the screen.
  2. Tap the settings cog in the tab that opens from the bottom.
  3. Tap Privacy.
  4. Select Clear data… then check the box next to Cookies and site data.
  5. Tap CLEAR DATA at the bottom right of the screen.
  6. After successfully clearing your browser cookies, refresh or reload the page and attempt to submit the form once more.

To Clear Cookies in Chrome on iPhone:

  1. On your iPhone or iPad, open the Chrome app .
  2. At the bottom, tap More .
  3. Tap History  Clear browsing data.
  4. Make sure there’s a check mark next to “Cookies, Site Data,” and “Cached Images and Files.”
  5. Tap Clear browsing data.
  6. After successfully clearing your browser cookies, refresh or reload the page and attempt to submit the form once more.

To Clear cookies in Chrome on Android

  1. On your Android phone or tablet, open the Chrome app .
  2. At the top right, tap More .
  3. Tap History. Clear browsing data.
  4. At the top, choose a time range. To delete everything, select All time.
  5. Next to “Cookies and site data” and “Cached images and files,” check the boxes.
  6. Tap Clear data.
  7. After successfully clearing your browser cookies, refresh or reload the page and attempt to submit the form once more.